Active outage
Chatham-Kent — power outage affecting ~420 customers
Blenheim–Ridgetown corridor. Cause under investigation. Crews on-site. No safety risk to the public.
Electricity distribution & services — Southwestern Ontario
Power and services
for every home
and business.
Serving 63,000+ customers across 17 communities with safe, reliable electricity and 24/7 emergency response.
63K+
Customers
17
Communities
24/7
Emergency line
99.9%
Reliability
Common tasks
Live status
View map →
Chatham-Kent — Active outage
420 cust.
Blenheim — Planned work Apr 24
Scheduled
St. Thomas & all other regions
Normal
Live updates
All alerts
What's happening now
Planned work
Aylmer — Elm St maintenance, April 24, 9 AM – 12 PM
Temporary interruption for scheduled infrastructure upgrades. Affected customers notified.
Fraud alert
Utility impersonation scams — do not pay by gift card
Entegrus will never demand immediate payment over the phone. Hang up and call us directly.
Announcement
Single rate class effective May 1, 2026 — simplified billing
Entegrus transitions to one rate class for all residential customers. New rate information is now available.
Real-time
Outage map
Live status across all 17 communities we serve.
Interactive Outage Map
Replace with ArcGIS Online iframe
Our purpose
At Entegrus, we deliver electricity to power people's lives — safely and reliably.
We serve over 63,000 customers across Southwestern Ontario, operating service centres in Chatham and St. Thomas. Our team works around the clock to maintain the infrastructure that powers homes, businesses, schools, and hospitals.
Our vision: to be an industry leader committed to operational excellence, meeting community needs, and achieving sustainable growth through responsible investment.
About EntegrusSafety first
Safe infrastructure and public education programs for all customers.
Unwavering reliability
99.9% uptime. When outages happen, we respond around the clock.
Sustainable investment
Net metering, conservation programs, and responsible infrastructure growth.
Community focus
Rooted in 17 communities. We're part of the neighbourhoods we serve.
Find your services
Who are you?
Choose your customer type for quick access to relevant services.
Residential
Home customers
Pay your bill, manage your account, explore savings programs, and more.
Business
Business customers
Manage commercial accounts, new connections, and demand management programs.
Programs & resources
All services
Explore our services
Safety
Electrical safety, downed line protocols, generator guidance, and emergency resources.
Learn moreFinancial Assistance
OESP, Low-Income Energy Assistance, and payment arrangement options.
View programsSave Money & Energy
Rebate programs, time-of-use tips, and conservation initiatives.
Start savingRates & Charges
Simple, transparent rate information. New single rate class effective May 1.
View ratesNew Connections
Connect new residential or commercial construction to the grid safely.
Get connectedStreetlights & Municipal
Report streetlight outages and explore municipal infrastructure services.
Learn moreCould you be saving more on your electricity bill?
Find financial assistance programs and energy rebates in minutes.
Stay informed
All news
Latest news
Rates · April 15, 2026
Entegrus transitions to single rate class — what it means for your bill
Starting May 1, all residential customers move to a simplified, unified rate structure.
Apr 15
Conservation · April 8, 2026
New spring rebate — save up to $500 on home energy upgrades
Rebates on insulation, smart thermostats, and efficient appliances now available.
Apr 8
Safety · March 28, 2026
How to protect yourself from utility impersonation scams this spring
Fraudsters are targeting Ontario households. Know the warning signs.
Mar 28
Company · March 14, 2026
Entegrus completes major infrastructure upgrade in St. Thomas service area
Multi-year capital investment improves grid resilience for thousands of customers.
Mar 14